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Maybe just cell phones and cable...

Our land-line phone service is Verizon.  We've been having trouble with static and on-and-off dial tone for a couple of years now, and sometimes they fiddle with the outside wires (and the service guy tells us the whole area needs replacement wires and boxes) but lately they're saying it must be inside and until we check every phone jack and circuit they're going to keep insisting it's inside.  So our land-line is unuseable.
 

Our internet service is Verizon DSL.  Luckily the DSL has been more dependable, though, sharing some of the same old telephone boxes, it's sometimes had problems in bad weather and we've gotten used to checking for a blinking DSL light under such circumstances.

This morning, a nice solid green DSL light but suddenly no internet access.   This evening, the same.  We tried powering everything on and off, checking connections, running through the diagnostics, and still no internet.   So I spent an hour or so on the phone (my cell phone) with Verizon support.   Now we have internet access.   But in the process...
(1)  We have a completely new network connection icon that we have to click before we can use the internet.  There's still the "Local Area Connection" that comes up automatically when we start up the computer, but now we also have to click on "Verizon Online DSL" because that one doesn't start automatically.   And it needs the other running, too: it's not a replacement.   So, two little network boxes blinking away on the task bar.  I did manage to fix it afterward so we didn't have to fill in the new password, because, oh yes...
(2) We had to reset the password for our Verizon account.  However...
(3) He had trouble getting the password reset because, until I pointed it out, we didn't take the obvious route of using the temporary password he'd just issued, but instead tried to get the password reset by answering my "security question" which was set up 9 years ago and turned out not to have as obvious an answer as it must have seemed at the time.  And after I made one error, it said I'd used up all my attempts at answering the question.  So...
(4) He tried to clear out all the cookies and cache so I could try a new answer.  Except in doing so, he also reset all the Internet Explorer settings to their defaults.   I'm still fixing that.  There's also something else that I'll have to fix, because...
(5)  We have no wireless now.   All of the above had to be done with the ethernet cable directly from PC to Verizon modem.  Because of  the new connection and the new password, the Linksys wireless router will have to be completely reset before we can put it back between the two.  He did offer to transfer me to the Verizon special team for setting up home connections like that, but, guess what, that doesn't qualify for free support and they'd have to charge us.

And we still don't know what happened, why it happened, or whether it will happen again.   Why do I feel this is like having a car towed in because the engine stopped working, and getting it back with the first engine still there, a second engine added, two ignition switches, and a note that "sorry, we had to yank out the brakes to fit in the second engine, but we don't do brakes"?


     

Comments

( 5 comments — Leave a comment )
celtile
Oct. 8th, 2009 08:08 am (UTC)
I know how you feel. I wish I didn't.*sob*
cimeara
Oct. 8th, 2009 01:48 pm (UTC)
*hugs* we can sob on each other's shoulder
celtile
Oct. 8th, 2009 02:12 pm (UTC)


Can't hug ya, I need one arm to hold the Dongle thing pointing at the bedroom and typewith th'other.
cimeara
Oct. 9th, 2009 12:34 pm (UTC)
You realize that sounds more than vaguely obscene? ;-)
celtile
Oct. 9th, 2009 02:00 pm (UTC)

I do. But Dongle is the actual name for the gizmo. Don't shoot me, I'm just the piano player....
( 5 comments — Leave a comment )